how to become a mediator

There are two sides to every story. Well three, if you count the Mediator…

Mediators act as a link between two conflicting parties, helping them resolve their disputes in a fair and neutral manner.

Aside from ensuring that everyone's voices are heard, the work they do is vital in helping the two opposing sides reach an amicable agreement, without the need for further legal action.

Typical conflicts heard by a Mediator include separating or divorcing couples, custody battles, issues between landlords/tenants, and employment disputes.

Day-to-day duties for a Mediator may include:

Meeting clients to discuss their issue
Asking questions to gather more information
Determining the ideal outcome for each party
Making both parties see the others point of view
Suggesting workable ways to resolve the problem
Providing written summaries of what's been agreed
Referring clients to legal authorities when mediation isn't working

First and foremost, you'll need absolute objectivity, and be able to maintain an unbiased approach to your work at all times, in order to become a Mediator.

You'll be speaking with people from all walks of life, many of whom may get particularly passionate or upset when conveying details of their conflict. Remaining impartial won't always be easy, and keeping calm under this intense pressure will be key to your success.

However, it's important to remember that mediators are not allowed to provide counselling or legal guidance for a person's problems. Any extra attention or advice provided will effective render their services invalid.

Other key skills for a Mediator include:

Excellent interpersonal skills
Empathy
Tact
Patience
Assertiveness
A non-judgemental approach

Mediator

Up to £20,000

Private Mediator

Up to £25,000

Mediation Trainer

Up to £30,000

I actually trained as a Counsellor, but got into mediation after gaining a little experience. I now run my own practice, which means I get to be my own boss, and I get to do something I like doing every day. A typical day for me involves having appointments with clients, either with both parties together or separately, and working to think of resolutions to their dispute. Mediation isn't always successful, but if I can help people work through and settle their issues amicably, well – you can't argue with that…

Get qualified

You will not generally need a specific qualification to get into Mediation, but some experience in a related sector (such as law, social care or counselling) might help you get started. Mediation diplomas and specialised courses are beneficial, however exact requirements may vary depending on what type of mediation you're looking to move into.

Diploma of Mediation

This course is designed for all students hoping to embark on a career in mediation, and covers units including dispute management, resolution and more.

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Mediation Diploma Level 3

This course will help you refine your skills in reading body language gestures and all forms of non-verbal communication, as well as teach you how these can be used to put others at ease and minimise tension. No previous experience or knowledge is required to apply for this course.

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